CrystalW

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Designers

Ruoyan (Crystal) Wang
Sunniva Long
Silvia Zhang
Zoe Ni
Jacey Chung

Duration

2025 Jan-Apr

CONTEXT

BrightCheck is a service design project that aims to eliminate cancer screening disparities in Los Angeles' Koreatown sponsored by Cedar Sinai. In the project, we designed a full-service experience that guides users from “completely unaware of cancer screening” to “proactively scheduling a screening.”

WHY?

Our research found that screening rate is especially low among non-native English speakers and low-income populations, for whom cancer screening presents both psychological and financial challenges. The goal of this project is to design inclusive, accessible service experiences that reduce these barriers, improve awareness, and increase screening participation in underserved communities.

Wellwire is a health and nutrition platform for middle-aged users to manage their well-being and chronic conditions. Integrated with a physical device, it tracks personal and family health in one place, combining wellness and connectivity for better health management.

WHY?

As I grow, I’ve become more aware of the importance of health—not just for me, but for those I love. Every “Stay healthy” from family reminds me of our shared worries. Seeing my parents’ rising abnormal indexes made me realize how little we truly understand about their health—an eye-opening gap that led to the beginning of Wellwire.

My Role

Process: Led user research to uncover key barriers to cancer screening in Los Angeles’ Koreatown. Conducted interviews with three healthcare professionals and researchers, revealing patients’ fear of screening and the high no-show rate—organizations had to schedule 60 appointments to ensure 25 attended. Secondary research highlighted that adults over 45 who speak English as a second language face greater difficulty accessing reliable medical guidance and show higher distrust in the healthcare system. These insights shaped our design focus: making cancer screening more accessible and trustworthy for this underserved population.

Outcome: Independently led the design of a web-based immersive interactive experience for cancer screening simulation. Through user-centric interaction design, the platform ensures full transparency of information, guiding users step-by-step through the screening process to reduce fear of the unknown and empower informed decision-making.