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Designers

Ruoyan Wang (me)
Juliet Wu
Uranda Xue
Anica Qian

Duration

2024 Apr-Aug

Context

This is a service design of Pasadena Senior Center particularly on the layout and the process for introvert elders to join in the community comfortably. Along with a homepage redesign of the existing website that provide an additional way for elders to get to know the layout, the events, and join the Senior Center online.

My Role

Led the end-to-end development of the project, driving key design decisions and identifying critical opportunities, such as the importance of space redesign for introverted seniors. Spearheaded research and insight discovery, ensuring our solutions were both empathetic and practical. Facilitated team collaboration, guided discussions, and navigated in-class critiques to refine our approach and deliver a cohesive service and website redesign.

Problem Statement

How might we increase community engagement for introvert elders who live alone?

Jump to see our solution

Process

Key secondary research insights

According to Wold Organization of Health, by 2050, the world's population of people aged 60 years and older will reach 2.1 billion.

96% of those aged over 65 live in their own home, 4% live in care homes

According to American Association of Retired Persons, social isolation: “feeling detached from support groups of family, friends and community have a 26 percent increased risk of early death.”

According to Senior Services of America, most elderly are looking for a sense of self, purpose and community.

According to Wold Organization of Health, by 2050, the world's population of people aged 60 years and older will reach 2.1 billion.

Number of people of over 65 years in one-person households increased by 17% in 20 years

96% of those aged over 65 live in their own home, 4% live in care homes

According to American Association of Retired Persons, social isolation: “feeling detached from support groups of family, friends and community have a 26 percent increased risk of early death.”

According to Senior Services of America, most elderly are looking for a sense of self, purpose and community.

According to Wold Organization of Health, by 2050, the world's population of people aged 60 years and older will reach 2.1 billion.

96% of those aged over 65 live in their own home, 4% live in care homes

According to American Association of Retired Persons, social isolation: “feeling detached from support groups of family, friends and community have a 26 percent increased risk of early death.”

According to Senior Services of America, most elderly are looking for a sense of self, purpose and community.

Key secondary
research insights

According to Wold Organization of Health, by 2050, the world's population of people aged 60 years and older will reach 2.1 billion.

96% of those aged over 65 live in their own home, 4% live in care homes

According to American Association of Retired Persons, social isolation: “feeling detached from support groups of family, friends and community have a 26 percent increased risk of early death.”

According to Senior Services of America, most elderly are looking for a sense of self, purpose and community.

According to Wold Organization of Health, by 2050, the world's population of people aged 60 years and older will reach 2.1 billion.

Number of people of over 65 years in one-person households increased by 17% in 20 years

96% of those aged over 65 live in their own home, 4% live in care homes

According to American Association of Retired Persons, social isolation: “feeling detached from support groups of family, friends and community have a 26 percent increased risk of early death.”

According to Senior Services of America, most elderly are looking for a sense of self, purpose and community.

Archetype

With the support of AI tool, we summarized our key interview findings into affinity mapping.

Research Insights

Service Blueprint

User Scenario

Story Board

Original Physical Space

We went to the Pasadena senior center for a field research

If all the space are so isolated, elders outside would not know what's going on in the activity areas, how can we let elders

The increasing development of telehealth industry

Health monitor app: around 250–350 million user - 45 years old+
Nutrition and diet app: around 200–250 million users - 18-44 years old

If all the space are so isolated, elders outside would not know what's going on in the activity areas, how can we let elders

Design Considerations

Paper Prototype

Final Layout Redesign

Layout Snapshots

Based on our research, we found that more elders are starting to learn the use technology. Providing an additional channel for those elders is also essential, so we decided to redesign the layout and flow of senior center's homepage.

If all the space are so isolated, elders outside would not know what's going on in the activity areas, how can we let elders